GENERALAll contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. No contract shall be deemed to exist between Taunton Leisure Ltd and a customer until we have confirmed such. Nothing in these terms and conditions will be deemed to affect your statutory rights.
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ORDERSWe are pleased to accept orders by online transaction via our secure server or through any of our stores. All transactions are subject to validation checks and card or finance sales are authorised by the card issuer or finance provider. If the issuer of your card / PayPal or finance provider refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid payment.
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THE ORDER PROCESSWhen you place an order online or by phone we will email you confirmation that it has been received. The order will then go through a number of checks before we accept it and confirm the products are being despatched. These checks include stock availability, product prices, security, payment and fraud screening. Your order has not been accepted until this process is complete and no contract exists until we confirm that the items have been despatched to you.
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DELIVERYKey points are below - We aim to despatch your order within 1 working day of receipt unless a longer dispatch time has been stated on your order. Depending on the value & weight of your order it will be sent on Royal Mail Tracked, Fedex or DPD premium courier delivery. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you before the end of the next working day and try to advise you of the expected delivery date. If no delivery date is available, or the item is sold out and we are unable to supply your order, then we will discuss with you an alternative if possible otherwise a full refund will be processed. Outstanding orders/items can be cancelled at any time. Click here for our delivery options & costs We despatch to the UK only. Highlands & Islands and Northern Island attract a higher charge for delivery from our carrier. Delivery to these postcodes* attracts an additional surcharge. If once we have processed the order the total parcel weight is above 15kg or over the allowed Royal Mail dimensions we can sometimes request additional payment for shipping to allow for courier delivery.
Postcodes included below attract surcharge - see above. AB37 , HS1 - 9, IV 41 - 49, IV 53, 55, 56, KA 27 - 28, KW 15 - 17, PA 20 - 38, PA 41 - 49, PA 60 - 78, PH 36, PH 42 - 44, PH 49 - 50 TR21 - 25
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RECEIPT OF YOUR ORDEROnce you have received your order, please check it and notify us within 7 days of any missing items. The Warranty section below gives more info if you believe items are unsatisfactory quality, unfit for purpose or not as described. Whilst every effort will be made to deliver your goods to you a soon as possible we cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier |
RETURNS & EXCHANGES FOR ONLINE ORDERSIf you wish to return an item for an exchange or you have decided not to keep it, please go to our returns portal to start the process and return it to us within 90 days. All goods must be in a new and unused condition together with all packaging and labels - We advise customers to return a product in the original parcel packaging to ensure that the product is not damaged on its return journey. We will then exchange or refund the cost of the item(s). Note: in the case of footwear returns please use outer packaging to send the product back. Any shoe boxes defaced by parcel tape, stamps or writing our returns address on can't be accepted and will be returned back to you.
The return policy excludes electronics such as GPS or watches once registered or activated, and for hygiene reasons, underwear such as briefs / boxers / boy shorts. Please email us for more details before purchase if you are unsure.
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RETURNS AND EXCHANGES BUYING IN STOREIf the product you buy is unsuitable then please return the item within 90 days of purchase with your receipt and we will be happy to offer a refund or exchange, provided the item is returned in a perfect unused condition with all relevant packaging and tags. Some products are excluded from this policy – items specially ordered for you, data products or electronics such as GPS or watches once registered or activated and for hygiene reasons underwear such as briefs/boxers / boy shorts. Ask staff for more details before purchase if you are unsure. - Refund will be by the original payment method or card. For cash refunds for items purchased in store we may require some notice due to security reasons.
This offer may not extend to personal protective equipment such as, but not limited to, ropes, harnesses, protection and other climbing equipment. These are safety items covered by PPE (Personal Protective Equipment) legislation that requires us to guarantee the quality, condition, storage and use of any product we sell. Once a safety product purchased has left the store we are unable to satisfy these criteria and therefore a return may not be permitted.
We apologise for any inconvenience this may cause and would suggest a purchase of Gift Vouchers as an alternative.
The returns address is
Taunton Leisure Ltd
Victoria House
Victoria Street
Taunton
TA1 3FAF
Tel 01823 275121 (for help and advice please call between 9 and 5 pm Monday to Friday) |
CONSUMER CONTRACTS REGULATIONS- You have a right to cancel your order within a fourteen working day cooling off period following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
- To cancel any item, you can e-mail or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.
- You will receive a refund within fourteen days of your notice to cancel. We advise customers to return a product with the original packaging to ensure that the product is not damaged on its return journey.
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WARRANTYUnder the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
If you have a warranty or service claim then please contact us in the first instance by completing a claim form. |
PRODUCTS, PRICES & CONTENTWhilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary. All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated. Prices, product descriptions, and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly. We reserve the right to alter our prices and specifications without notice.
PRICING ERRORSWhilst every effort is taken to ensure the prices on our site are correct, in the event of a price error we will contact you as soon as possible by email to let you know. Unfortunately, no responsibility will be accepted for errors and as per our Terms and Conditions, we reserve the right to not accept an order at the price specified. OWNERSHIP OF GOODSAll items supplied to the customer remain the property of Taunton Leisure until final payment of all sums owing in respect of those goods has been received in full by us. |
COMMENTS & COMPLAINTSIf you wish to comment or complain about any aspect of your dealings with us please write to
Taunton Leisure Ltd
Victoria House
Victoria Street
Taunton
TA1 3FA |
PRIVACY POLICYPlease review our dedicated information and policy at tauntonleisure.com/privacy-notice |
WEEE REGULATIONS AND OUR POLICY.The Waste Electrical and Electronic Equipment (WEEE) Directive is UK law. The legislation aims to make producers pay for the collection, treatment, and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Taunton Leisure Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you have any questions or wish to return an item under these regulations then please contact us. |
SECURITYWe want you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.
We take the confidentiality of personal information very seriously and use recognised security and access controls to protect your information from unauthorised access, loss, misuse, alternation or corruption. We have procedures and processes in place to ensure that your personal information is managed appropriately and operate to the payment card industry data security standard (PCI-DSS). |
Copyright © The contents of this site and other publications from Taunton Leisure Ltd are owned or licensed to Taunton Leisure or are used with permission by the owner. Reproduction strictly by permission only. Taunton Leisure Ltd
Victoria House
Victoria Street
Taunton
TA1 3FA
Company No. 03603607
Vat Reg. GB720970835 |